Shipping Policy

At Graby.pk, we are dedicated to delivering your orders promptly and securely. Here’s everything you need to know about our shipping process:

1. Order Processing Time

  • Orders are processed and ship within same day or can take 1-2 business days, excluding weekends and public holidays.
  • Custom order items may take 5-7 business days to process before shipping.
  • You will receive a tracking number via email or SMS or WhatsApp once your order is dispatched.

2. Shipping Methods & Delivery Times

  • We work with reliable courier services to ensure timely and safe delivery.
  • Deliveries within Pakistan typically take 3-6 business days after dispatch.
  • Delays may occur due to unforeseen circumstances such as weather conditions or logistical issues.

3. Order Tracking

  • After your order is shipped, you will receive a tracking number via email or SMS or Whatsapp.
  • Track your order using the provided tracking number on our website or the courier’s site.

4. Shipping Costs

  • Shipping fees are based on the size, weight, and destination of your order.
  • The exact shipping cost will be displayed at checkout, so you can review it before completing your order.
  • We strive to keep our shipping rates affordable and competitive.

5. Shipping Locations

  • Currently, we ship only within Pakistan.
  • International shipping will be available soon—subscribe to our newsletter for updates.

6. Order Modifications & Address Changes

  • If you need to modify your order or update your shipping address, please contact our customer support as soon as possible.
  • Changes may impact processing and delivery times.

7. Undeliverable Packages

  • If your package is returned due to an incorrect address or other issues, we will contact you to confirm the correct details.
  • Additional shipping charges may apply for reshipment.

8. Shipping Insurance (Optional)

  • For added peace of mind, we offer optional shipping insurance to cover any loss, damage, or theft during transit. Contact customer support to add this option.

9. Customer Support

  • For any questions or concerns about your order, feel free to reach out to our customer support team. We are here to ensure a seamless shopping experience for you.